General Terms & Conditions

1. General provisions

Please read these General Terms and Conditions carefully before purchasing goods on the website purchasing goods from this website, you automatically consent to these General Terms and Conditions.

2. Order process and conclusion of this contract.

2.1. The order process via our online shop consists of several steps. First, you select the desired goods. Second, you must provide your customer data, including the billing address and delivery address (if different). Third, you must select the payment method. At the end, you can check all the information provided (e.g. name, address, payment method, ordered goods) and correct that information if necessary before placing your order with us.
2.2. By placing your order, you made a binding offer towards us to conclude a contract with you. We may accept this offer by sending you an order confirmation via e-mail or by delivering the ordered goods. A sales contract shall only be considered to be concluded after we have sent an order confirmation via e-mail or after the ordered goods have been delivered to your address. Our order confirmation will be sent to the e-mail address provided by you; relevant order information as well as information on the payment method.

2.3. If, for any reason, we are unable to fulfil your order, we shall notify you by e-mail.

2.4. You must guarantee that all the information you provided to Krown Kustoms in your enquiry or in your order is correct and complete.

Krown Kustoms shall not be obligated to accept orders but shall have the right, at any time and without giving reasons, to examine orders in advance and to reject them.


  1. Krown Kustoms Custom Made Products3.1. For the creation of Krown Kustoms Custom Made products, you can provide a combination of designs and change the colours of a product. Although we accept the majority of custom orders, we are unable to accept all of them. Some orders may contain designs which we consider to be inappropriate or which we are un-willing to combine with our products. Also, if we feel at any point that the colours of your product and your design that you have chosen can not be combined we will reject the order and contact you via the contact details you have provided. While we reserve the right to reject your order for the personalisation of your/our goods, you agree that you will be exclusively responsible for the commissioned work. If, at our discretion, your order is not acceptable, we shall have the right to reject your order or to cancel your purchase at a later time; in this case, you will be informed by e-mail.4. You agree that you have no right to assert any claim against us or other parties if personalisations identical or similar to yours are used or planned by others.4.1 Since this is a custom-made product manufactured on the basis of your specifications, you have no right to revoke, cancel or return your order.
  2. Prices, shipping charges5.1. All prices include all taxes, including sales tax and fees, where these are not separately indicated.5.2. Krown Kustoms calculates delivery and shipping charges separately for each delivery address. Charges to be paid by you for delivering your order will be shown to you before we ask you to confirm you order. Please note that prices for Krown Kustoms products will vary. Prior to order confirmation, we will provide detailed information on the price calculation and the final price for your goods. The total shipping charges will be automatically calculated and shown to you before the order process is finalised.5.3. In case of deliveries to countries which are not part of the European Economic Area, all relevant import and export expenses as well as all possible charges and fees must be borne by you.6. Delivery conditions6.1. We would like to point out that all information on product availability are only estimates and approximated values. If during the order processing, we notices that the products ordered by you are not available, you will be informed about this in a separate e-mail.

6.2. You shall bear all costs resulting from unsuccessful delivery if it is impossible to deliver the goods to you because you were not available at your provided delivery address, even though you had been informed about the time of delivery in good time.

7. Transfer of risks
In case of contracts under which we deliver goods to you, the risks relating to loss or damage to the goods shall always be transferred to you once you or a third party appointed by you who is not the haulage contractor have taken possession of the goods.

7.1 Once Krown Kustoms hand over your goods to the haulage contractor we will not accept ANY liability of risk or damage to goods, the risk shall be transferred to you as you will have been notified when ordering your product that Krown Kustoms use this pacific haulage contractor to transport the goods.

8. Payment conditions

8.1. Ordered products must be paid for in full before such orders will be delivered to you. We accept the following payment methods:

Visa Credit Card
Master Card Credit Card

8.2. If, for any reason, the amount payable for your order cannot be collected, your order will be cancelled.

9. Revocation of orders and return information

9.1. Right of revocation
9.2. The revocation period is 30 days. You have the right, without giving reasons, to revoke the contract within thirty (30) days from the day when you or a third party appointed by you who is not the haulage contractor took possession of the goods.
9.3 To execute your right of revocation, you must inform us

9.4 Sending notification of exercising the right of cancel before the cancellation period ends is sufficient for the compliance with the cancellation period.

9.5 Consequences of Cancellation

9.6 (For PRE- MADE ORDERS only ) If this contract is revoked, we will reimburse to you all payments for the purchased goods which you have returned (including regular delivery costs, but excluding higher delivery costs resulting from choosing a special delivery form). Such reimbursement shall occur immediately or, subject to the situations mentioned below, within fourteen (14) days at the latest from the day we receive your notification of revocation. For this refund, we will use the same means of payment which you used for the original transaction, unless we expressly agree upon something else with you. We will under no circumstances charge any fees to you for such reimbursement. We have the right to deny a refund until you have returned the goods to us or until you provided us with evidence that you have sent the goods back, whichever is earlier.

9.7 You must immediately, or, in any case, within thirty (30) days at the latest return the goods from the day when you notify us of the cancellation of the contract. The term is deemed complied with if you ship the goods before the end of the term of thirty (30) days.

9.8 You shall be responsible for handling the goods with due care and shall be liable for damage caused by you. We reserve the right to claim damages for returned goods which were used or damaged in any other way by you. You will be required to compensate a loss in value if this loss in value can be traced back to a use by you which was not necessary for checking the quality, features or functionality of the goods. We expressly reserve the right to deduct all damages/losses in value from amounts which we must reimburse to you (set-off).

9.9 Our online shop does not offer the possibility to directly exchange ordered goods, WHERE the items where specifically custom made for you according to your specific design.

  1. Exclusion of the right of CancelationThe right of cancelation does not apply to contracts regardingthe supply of goods or services for which the price is dependent on fluctuations in the financial market which cannot be controlled by the trader and which may occur within the withdrawal period;
    the supply of goods made to the consumer’s specifications or clearly personalised;
    the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
    the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items;
  2. Customer serviceIf you have any questions, comments or complaints relating to your ordered goods, please contact us by e-mail: krownkustoms66@gmail.com12. Any damage caused by abuse or improper use, adjustment or maintenance as well as normal wear and tear is not covered.In no event shall we or our agents be liable for incidental or consequential damages, whether the claim is based upon contract, warranty, negligence or product liability, including, without limitation, loss to property other than the product itself, loss of use of any property, or other economic losses. Neither we nor any distributor or dealer shall be liable for contribution or indemnification, whatever the cause.13. Data protectionPlease also consider in this context the data protection provisions which are accessible on our website. If provisions contained in these General Terms and Conditions and in the downloadable data protection provisions are contradictory, the more recent provisions shall be applicable.13.1. Data processing13.1.1. In case of sales contract initiation, conclusion, processing and rescission, we will acquire, save and process data in compliance with legal provisions.13.1.2. All personal data which you provide to us in the framework of the website use will be used in compliance with our data protection provisions.13.1.3. When visiting our website, the current IP address of your computer, the date and time, the browser type and the operating system of your computer as well as all pages which you visited will be recorded. However, this information does not enable us to track personal data, nor do we intend to access such data.

    13.1.4. Personal data with which you provide us with when placing an order or when sending an e-mail (such as your name and contact information, but also other personal data which are saved in relation to “Krown Kustoms” orders) are exclusively used to communicate with you and will only be processed for the purposes for which they were provided. We will forward your payment information to the financial institution which was commissioned with processing the payment.

    13.1.5. We guarantee that your personal data are exclusively used for your order or delivery processes relating to your goods and that they are not handed over to third parties, unless we are obligated to do so on a legal basis or if you agreed to this in advance. If we use third-party services to execute and process all handling processes, we will comply with the relevant data protection provisions.

    13.2. Duration of data storage

    Personal data which were provided to us through our website are only saved until the purpose for which the data were provided is fulfilled. If retention periods on the basis of commercial or tax law must be fulfilled, certain data may by saved for up to ten (10) years.

    13.3. Your rights and duties

    13.3.1. If you no longer consent to the saving of personal data by us or if these data are no longer correct, we will have them deleted, corrected or blocked in the framework of legal provisions on the condition that you send us a relevant instruction. Upon request, we will inform you of all personal data which we saved about you free of charge. If you have questions relating to the acquisition, processing and use of personal data or if you require information, corrections, blocking or deletion of data, please contact the customer service department mentioned above.

    13.3.2. You declare that information provided by us is true, accurate, updated and complete in every respect. In addition, you declare that you agree to inform us about changes to these data.


Copyright information

Uploaded designs are assumed to NOT be infringing any third-party rights or statutory regulations.

We also assume that you have not infringed trademarks, copyrights and personality rights.

By uploading above, you are confirming that you have NOT infringed the above stipulations and regulations.We will not be held liable or party to any actions against you for your images breaching Copyright & trademark laws and regulations.

We reserve the right to reject your designs due to:

  • Graphics being of poor quality and/or low resolution. (recommended quality must be at least 300Dpi.If not , then we cannot guarantee a good quality print.
  • Copyright and trade marking issues
  • Low quality photos or Photos which have not been professionally edited for printing
  • Racially and culturally unacceptable images and texts
  • Images and texts with BACKGROUNDS. We only accept PNG images. We may perform work on your image to remove backgrounds etc…, this attracts an EXTRA DESIGN charge of £35.00
  • Anti-sematic images and texts i.e. Nazi sign
  • Sexist images and texts

13.4. Links to other websites

If we refer or link to third-party websites from our website, we assume no warranty or liability as to the correctness and/or completeness of contents and the data protection on these websites. Since we have no influence on the compliance with data protection provisions by third parties, you should separately check the relevant data protection provisions offered on such websites.